One of the principle keys to our excellent client service is our claims area. Claims are when our clients need us most and our capabilities are most visible. There are multiple ways to report a claim.
If you experience a personal or a business lines claim, you can call the office and speak to your account manager who will be happy to assist you.
If you wish to report the claim directly to your insurance company, see below for a list of our major carriers with their contact information. We will be notified of your claim by your carrier. Timing is critical as it can take up to five days for us to receive notification of a claim.
If you haven’t registered for your client portal click the 24/7 Client Access button at the top of the page. You can also download our mobile app by searching for Bryan Insurance Agency where ever you get your apps.
If you experience a serious claim after business hours or on the weekend, our staff is available to assist you. If there is a catastrophe, such as a tornado or a fire, our entire team goes on full alert to assist our clients. No matter where you are, we are available for you. If you have a claims emergency outside of regular business hours, contact your designated producer, Sonya Edwards at 940-550-8728, or Tommy Dies at 940-550-4322.
We want any claim to be handled quickly and efficiently and we will work on your behalf to help that process run as smoothly as we can. Sometimes claims are complicated though and the process doesn’t flow as smooth as we would all want. In extreme cases we will call in our claims advocate to work to get the claim resolved.